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    Question

      Read the following passage and answer the next 3 question (Q24-Q26) Motivation is a powerful, yet tricky beast. Sometimes it is really easy to get motivated, and you find yourself wrapped up in a whirlwind of excitement. Other times, it is nearly impossible to figure out how to motivate yourself and you're trapped in a death spiral of procrastination. Scientists define motivation as your general willingness to do something. It is the set of psychological forces that compel you to take action. Most employees need motivation to feel good about their jobs and perform optimally. Some employees are money motivated while others find recognition and rewards personally motivating. Motivation levels within the workplace have a direct impact on employee productivity.

    Neha runs a clothing store, and she's noticed that her employees don't seem to have a deep sense of responsibility about their jobs. Which of the following will help to change this situation?

    A By offering more salary Correct Answer Incorrect Answer
    B By offering more job training Correct Answer Incorrect Answer
    C By offering more task variety Correct Answer Incorrect Answer
    D By offering more autonomy Correct Answer Incorrect Answer
    E By offering more feedback Correct Answer Incorrect Answer

    Solution

    Responsibility is derived from autonomy, as in the job provides substantial freedom, independence and discretion to the individual in scheduling the work and in determining the procedures to be used in carrying it out). As such, giving more autonomy to the employees could help Jasmine to change the current situation at the job. This phenomenon was described by the Hackman’s Job Characteristics Model. The model is based on the idea that the task itself is key to employee motivation. The theory was developed in the 1970s and is composed of five core job characteristics. The five characteristics are skill variety, task identity, task significance, autonomy and feedback from the job. The characteristics are combined with three psychological states to determine the personal and work outcome (job satisfaction, absenteeism, work motivation, etc.). The three psychological states are meaningfulness, responsibility for outcomes and knowledge of actual results of the work.   The five core job characteristics can be combined to form a motivating potential score (MPS) for a job, which can be used as an index of how likely a job is to affect an employee's attitudes and behaviors. MSP = [(skill variety + task identity + task significance)/3] x  autonomy x feedback

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