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    Question

    Read the following passage and answer the next 3 question  Organizational change refers to the actions in which a company or business alters a major component of its organization, such as its culture, the underlying technologies or infrastructure it uses to operate, or its internal processes. Organizational change management is the method of leveraging change to bring about a successful resolution, and it typically includes three major phases: Preparation, implementation, and follow-through. Source: - Harvard Business School Online

    Which one of the following is not a step introduced by John Kotter under “Kotter’s 8 Step Model of Change”?

    A Creating an Urgency Correct Answer Incorrect Answer
    B Communicating the Vision Correct Answer Incorrect Answer
    C Developing Vision and strategy Correct Answer Incorrect Answer
    D Creating short term wins Correct Answer Incorrect Answer
    E Framing proper course of action Correct Answer Incorrect Answer

    Solution

    John Kotter (1996), a Harvard Business School Professor and a renowned change expert, in his book “Leading Change”, introduced 8 Step Model of Change which he developed on the basis of research of 100 organizations which were going through a process of change.   The 8 steps in the process of change include: ·         creating a sense of urgency, ·         forming powerful guiding coalitions, ·         developing a vision and a strategy, ·         communicating the vision, ·         removing obstacles and empowering employees for action, ·         creating short-term wins, ·         consolidating gains and ·         strengthening change by anchoring change in the culture

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