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    Question

    Read the following passage and answer the next 3 question  Organizational change refers to the actions in which a company or business alters a major component of its organization, such as its culture, the underlying technologies or infrastructure it uses to operate, or its internal processes. Organizational change management is the method of leveraging change to bring about a successful resolution, and it typically includes three major phases: Preparation, implementation, and follow-through. Source: - Harvard Business School Online

    What is “D” in “ADKAR Model of Change” developed by Jeff Hiatt?

    A Desire Correct Answer Incorrect Answer
    B Design Correct Answer Incorrect Answer
    C Demonstrate Correct Answer Incorrect Answer
    D Delegate Correct Answer Incorrect Answer
    E Demand Correct Answer Incorrect Answer

    Solution

    The ADKAR Model is a goal-oriented change management model that guides individual and organizational change. ADKAR is an acronym that represents the five tangible and concrete outcomes that people need to achieve for lasting change: ·         awareness, ·         desire, ·         knowledge, ·         ability and ·         reinforcement  

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