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    Question

    Read the following passage and answer the next 4 questions A very important process in an organization is the act of transferring information from one place, person or group to another which involves at least one sender, a message and a recipient. It may sound simple, but it can be a complex process, if not properly performed. The transmission of the message from sender to recipient can be affected by a huge range of things. These include our emotions, the cultural situation, the medium used, and even our location. The complexity associated with this process, requires good skills in employees to ensure its effectiveness, accuracy and efficiency.

    Which of the following will render this process ineffective?

    A Sharing of activity Correct Answer Incorrect Answer
    B Active listening Correct Answer Incorrect Answer
    C Amicable delivery Correct Answer Incorrect Answer
    D Accurate language Correct Answer Incorrect Answer
    E Abstruse message Correct Answer Incorrect Answer

    Solution

    Communication is the exchange of information. Unless the information being transmitted is not understood by the receiver, the process of the communication is not complete and the communication process becomes ineffective. To make the message effective, the message should be easy to understand by the receiver. As such, any abstruseness in the message, i.e. a message that is unclear or hard to understand, may lead to misinterpretation of the intended message leading to break-down of smooth functioning of the organisation or non-fulfilment of required work to achieve the goals.    

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