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    Question

    In which of the following phases of change does the organisations require support to sustain the change?

    A Un-freezing Correct Answer Incorrect Answer
    B Changing Correct Answer Incorrect Answer
    C Refreezing Correct Answer Incorrect Answer
    D Movement Correct Answer Incorrect Answer
    E Reinforcement Correct Answer Incorrect Answer

    Solution

    Kurt Lewin developed a change model involving three steps: unfreezing, changing (Moving) and refreezing. The model represents a very simple and practical model for understanding the change process.

    • Unfreezing: Overcome the pressures of both individual resistance and group conformity
    • Movement (change): To a new state
    • Refreezing: Stabilizing the change by balancing driving and restraining forces
     

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