Question
In which of the following phases of change does the
organisations require support to sustain the change?Solution
Kurt Lewin developed a change model involving three steps: unfreezing, changing (Moving) and refreezing. The model represents a very simple and practical model for understanding the change process.
- Unfreezing: Overcome the pressures of both individual resistance and group conformity
- Movement (change): To a new state
- Refreezing: Stabilizing the change by balancing driving and restraining forces
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