Solution

SEBI issued a master circular on the redressal of investor grievances through the SCORES platform and said the option of one-time review is available in case the complainant is not satisfied with the grievance resolution In the circular, SEBI stated that in order to enhance ease, speed and accuracy in the redressal of grievance, the complaint shall be lodged on SCORES within one year from the date of cause of action, subject to certain conditions. The conditions would be that the complainant has approached the listed company or registered intermediary/ MII (Market Infrastructure Institutions) for redressal of the complaint or the complaint has been rejected. Other conditions include that the complainant has not received any communication from the concerned listed company or the registered intermediary/ MII or, the complainant is not satisfied with the reply received or the redressal action taken.