Question
The appellate authority to which an appeal can be filed
against any award of the Banking Ombudsman?Solution
Any complaint filed with the Banking Ombudsman should be settled within 30 days from the date of such complaint, failing which, an award is passed by the ombudsman. In case of grievance against the decision of the ombudsman, one can approach the appellate authority within 30 days. The appellate authority is vested with one of the Deputy Governors of the RBI in this case.
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