Question

    What is a crucial element of responsiveness in customer service?

    A Ignoring customer queries Correct Answer Incorrect Answer
    B Timely and effective resolution of customer concerns Correct Answer Incorrect Answer
    C Avoiding customer feedback Correct Answer Incorrect Answer
    D Indifference to customer needs Correct Answer Incorrect Answer

    Solution

    Responsiveness in customer service involves addressing and resolving customer concerns in a timely and effective manner.

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