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    Question

    What role does emotional intelligence play in civil

    services/administration?
    A It is irrelevant to administrative tasks Correct Answer Incorrect Answer
    B It enhances leadership, communication, and conflict resolution skills Correct Answer Incorrect Answer
    C It only affects personal well-being Correct Answer Incorrect Answer
    D It hinders teamwork Correct Answer Incorrect Answer

    Solution

    Emotional intelligence is crucial in civil services/administration for improving leadership, communication, and conflict resolution skills.

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