Solution

Department of Administrative Reforms & Public Grievances (DARPG) has developed the NeSDA framework to measure the effectiveness of e-Governance service delivery from the citizen's perspective. NeSDA study is conducted biennially to assess states, Union Territories (UTs), and central ministries on e-Governance service delivery. NeSDA 2019 and NeSDA 2021 studies showed an increase in e-Service delivery and a shift towards integrated/centralized portals. NeSDA 2023 framework has been revised to align with contemporary citizens' needs, global digital government trends, and UN e-Government Survey studies. NeSDA 2023 includes the evaluation of city portals, additional focus sectors (Transport and Public Grievance), and mandatory services. Three additional assessment parameters are proposed: Open Government Data (OGD), E-Participation, and Leveraging Emerging Technologies. NeSDA 2023 portal will collect data online from states, UTs, and central ministries.