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The National Payments Corporation of India (NPCI), has launched two conversational payments initiatives that are aimed at increasing convenience and accessibility for users. 'Hello UPI' allows users to make payments by engaging in conversations with their smartphones — whether it's splitting a restaurant bill, sending money to a friend, or settling utility bills. The NPCI has partnered with the Bhashini programme, AI4Bharat at IIT Madras, to co-develop Hindi and English payment language models. The NPCI also launched 'Bharat BillPay Connect', an initiative aimed at effortless bill payments through conversations. 'Bharat BillPay Connect' enables users to pay their bills through natural conversations with popular voice assistants like Alexa or via feature phones, smartphones, or merchant soundboxes.This initiative aims to cater to users across various tech proficiency levels, ensuring that digital bill payments are accessible to all.
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