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    Question

    On 22nd May 2023, which bank has introduced

    live chat over video and web as customer service channels in India?
    A State Bank of India Correct Answer Incorrect Answer
    B HDFC Bank Correct Answer Incorrect Answer
    C ICICI Bank Correct Answer Incorrect Answer
    D Bank of Baroda Correct Answer Incorrect Answer
    E Punjab National Bank Correct Answer Incorrect Answer

    Solution

    As per the information given below, the correct answer is option D. Bank of Baroda has introduced two new customer service channels - live chat over video and web for customers to interact with the bank. The bank is the first PSU lender in India to offer live video calling through BoB Video Chat and live web chat through BoB Live Chat on its website. In addition, the bank has launched a single 8-digit toll-free number, 1800 5700, which is available around the clock on all days, 24x7x365 in 11 languages. BoB Video Chat and BoB Live Chat are available only during business hours, from 10:00 AM to 6:00 PM, and customers can have all their non-financial queries addressed through these channels.

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