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The Churn Rate is the most relevant metric for analyzing customer retention and predicting customer churn. It measures the percentage of customers who leave your service during a given period. By analyzing churn rate patterns, you can identify the factors contributing to customer attrition and develop strategies to mitigate this loss. For predicting churn, focusing on customers who are likely to leave based on historical data and behavior is essential, making churn rate the most direct measure of customer retention. Why Other Options Are Wrong : A) Incorrect : Customer Lifetime Value (CLV) is important for understanding the long-term value of customers but does not directly measure churn or predict which customers will leave. C) Incorrect : The Net Promoter Score (NPS) measures customer satisfaction and loyalty but does not directly indicate which customers are likely to churn in the near future. D) Incorrect : Customer Acquisition Cost (CAC) tracks how much it costs to acquire a new customer, not the rate at which existing customers leave the service. E) Incorrect : Average Revenue Per User (ARPU) is useful for revenue analysis but does not provide direct insights into customer churn behavior.
Which of the following was/were the work of Painter Molaram?
a) Mastani
b) Vasakasajja Nayika
c) Garhrajvansh Ka Itihas
d) Garh Gita Sangram
Which of the following is the folk dance of Jammu and Kashmir?
Which type of forests are characterized by distinct layers, including a canopy and underbrush?
.Dishonour of certain cheque for insufficiency of funds in the account is mentioned in ___
In which book it has been said that the abode of Vak Devi is Badrikashram?
Which is the state bird of Chandigarh?
What is the Rigvedic name of the river Ravi?
Which ministry orchestrated the State Conclave on the Yuga Yugeen Bharat Museum in August 2024?
Which of the following statements is correct
A. ADRs/GDRs are considered to be part of FDI, therefore need to conform to the FDI policy
<...Bordeaux city is famous for ?