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    Question

    What is the primary purpose of a Service Level

    Agreement (SLA) in a business context?
    A To define the legal requirements and obligations for data protection and privacy. Correct Answer Incorrect Answer
    B To specify the terms and conditions for financial transactions and payment processing. Correct Answer Incorrect Answer
    C To outline the expected performance and quality standards between a service provider and a customer. Correct Answer Incorrect Answer
    D To manage the intellectual property rights and licensing agreements between parties. Correct Answer Incorrect Answer
    E To detail the procedures for employee recruitment and human resource management. Correct Answer Incorrect Answer

    Solution

    A Service Level Agreement (SLA) is a formal document that defines the expected performance levels and quality standards agreed upon between a service provider and a customer. It outlines the specific metrics, responsibilities, and service expectations that must be met by the provider, such as response times, uptime guarantees, and support availability. SLAs are crucial for setting clear expectations and ensuring that both parties understand their obligations and the criteria for measuring service performance. They help manage the relationship between the service provider and the customer, ensuring accountability and providing a framework for addressing any issues that arise regarding service delivery.

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