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    Question

    While a McDonald's hamburger is generally prepared and

    tastes the same from store to store, how the teller takes and processes your order may be different. The reason for this is:
    A incongruity Correct Answer Incorrect Answer
    B inconsistency Correct Answer Incorrect Answer
    C inventory costs Correct Answer Incorrect Answer
    D inseparability Correct Answer Incorrect Answer
    E None of these Correct Answer Incorrect Answer

    Solution

    Services cannot be seen, touched, held, or felt before purchase, but the pictures allow customers to feel less uncertain about their purchase. Developing, pricing, promoting, and delivering services is challenging because the quality of a service is often inconsistent.

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