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    Question

    In the development of software for customer relation, what does the following statement represent?

    ““Ask the vendor to document the features he or she has worked on and what has been accomplished in each case”

    A Clarify change requests and bugs Correct Answer Incorrect Answer
    B Explain what and why Correct Answer Incorrect Answer
    C Get involved Correct Answer Incorrect Answer
    D Track accomplishments Correct Answer Incorrect Answer

    Solution

    Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth. CRM systems compile customer data across different channels, or points of contact, between the customer and the company, which could include the company's website, telephone, live chat, direct mail, marketing materials and social networks.

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